Category Archives: Operations & Management

Don’t be desperate to crash time

Everyone in the software industry, has at some point of the other, been part of a delayed project. The result is often a war room where all the big shots put their heads together to save face. Imagine one such meeting where everyone is focussed on crashing time. Management is willing to compromise margins and the project manager has been given the authority to do anything it takes to deliver the project sooner.

All eyes are on the development team to see what they can do to expedite. Desperate, the project manager thinks he has an offer the Dev manager can’t refuse. He takes pride in offering to add more resources to the project. The Dev manager, however sane otherwise, goes ballistic on hearing this and yells out: ‘9 Women Can’t Make a Baby in a Month’. There is a moment of silence. Then, the noobs giggle, the big shots calm down and the PM walks out of the room.

9 mothers can't make a baby in a month
Courtesy: piedtype.files.wordpress.com

This is Brooks’s law, and every software engineer gets exposed to this mantra/joke – whichever way you take it – in the very first years on the job. If Pressman was as bold as Fred Brooks, he would’ve added it to his Software engineering bible. This is 100% true Continue reading Don’t be desperate to crash time

Forget PDCA: See, Feel, Change

After reading this post by John Kotter at HBR, I really liked the See, Feel, Change approach suggested by him, compared to traditional approaches such as Plan-Do-Check-Act or Analyze-Think-Change.

Kotter argues that the traditional approaches are “all head, no heart, and often fail to motivate people to recognize the importance of a given problem. It’s too easily forgotten or ignored if it doesn’t feel real.”

What makes me a believer of the approach? Decision making will be far realistic when evidence pertaining to the problem is available. And how to get the evidence? Go into the field, get your hands dirty!  Take samples, float surveys or just talk to people. After all, empathy is  so critical to getting to the root of a problem and delivering a solution that makes people happy 😀

Jargon: Incoterms (with a brief on Payment terms & Delivery Terms)

Sales Orders (SO) & Purchase Orders (PO) are 2 key trade documents in any business. They usually two important fields: Payment terms & Delivery terms. After a brief on these terms, we go on to explain Incoterms: internationally accepted trade-terms used in international contracts.

Payment terms most often represent the payment instrument (cheques/collaterals), credit period and discounts, if applicable. In the simplest form, P30 indicates that payment will be made 30 days after receiving the bill/invoice. P30/2%20 is a more complex term indicating that if the payment is done within 20 days (instead of the 30-day credit period), the buyer is entitled tot a 2% discount on invoice value. Payment terms could also be based on collaterals like L/C (Letter of Credit) or Irrevocable credits that help minimize the seller’s risk.

Delivery terms are indicative of the agreement on delivery cost, responsibility (=risk) and ownership of transported goods/services. Costs include freight charges, taxes & duties and commissions to clearing agents. As a seller, I may choose to transfer ownership at my premises {ExWorks}, at my port {Free Carrier}, after loading cargo on board air/sea/road/rail vessel {Free On Board}, customer’s port {Delivered Ex Quay/Ship} or right up to ship-to address (address where goods are required to be delivered).

Incoterms are delivery terms standardized by the International Chamber of Commerce (ICC) for use in international trade. The abbreviations along with description & associated buyer/seller liability are mentioned here.

Talking about commission, in reality commission is a sweeter word for greasing charges at ports; needed an example of organized crime, take this! How would it look if I had a ledger account called Bribes? Doesn’t Agent Commission really sound decent? One of my uncles lives of this profession, so I won’t say another word 🙂 Continue reading Jargon: Incoterms (with a brief on Payment terms & Delivery Terms)

Jargon: Evaluated Receipt Settlement (ERS)

Evaluated Receipt Settlement (ERS) is an EDI (Electronic Data Interchange) procedure, part of Supply Chain Management.  It was pioneered by GM to address the issues associated with payments against invoices (bills) for goods received. ERS is valid in India. Continue reading Jargon: Evaluated Receipt Settlement (ERS)

Jargon: Gemba

Gemba, in Japanese, means ‘the actual place’ or ‘the real place’. In business, gemba refers to the place where value is created; in manufacturing the gemba is the factory floor. Its use is extended in IT where the consultant is supposed to assist users at their place so as to make them comfortable with use of the system. It is also suggested that solutions to problems, improvements & ideas will come from going to the gemba. Continue reading Jargon: Gemba