Category: Operations & Management


Forget PDCA: See, Feel, Change

After reading this post by John Kotter at HBR, I really liked the See, Feel, Change approach suggested by him, compared to traditional approaches such as Plan-Do-Check-Act or Analyze-Think-Change.

Kotter argues that the traditional approaches are “all head, no heart, and often fail to motivate people to recognize the importance of a given problem. It’s too easily forgotten or ignored if it doesn’t feel real.”

What makes me a believer of the approach? Decision making will be far realistic when evidence pertaining to the problem is available. And how to get the evidence? Go into the field, get your hands dirty!  Take samples, float surveys or just talk to people. After all, empathy is  so critical to getting to the root of a problem and delivering a solution that makes people happy :D

Sales Orders (SO) & Purchase Orders (PO) are 2 key trade documents in any business. They usually two important fields: Payment terms & Delivery terms. After a brief on these terms, we go on to explain Incoterms: internationally accepted trade-terms used in international contracts.

Payment terms most often represent the payment instrument (cheques/collaterals), credit period and discounts, if applicable. In the simplest form, P30 indicates that payment will be made 30 days after receiving the bill/invoice. P30/2%20 is a more complex term indicating that if the payment is done within 20 days (instead of the 30-day credit period), the buyer is entitled tot a 2% discount on invoice value. Payment terms could also be based on collaterals like L/C (Letter of Credit) or Irrevocable credits that help minimize the seller’s risk.

Delivery terms are indicative of the agreement on delivery cost, responsibility (=risk) and ownership of transported goods/services. Costs include freight charges, taxes & duties and commissions to clearing agents. As a seller, I may choose to transfer ownership at my premises {ExWorks}, at my port {Free Carrier}, after loading cargo on board air/sea/road/rail vessel {Free On Board}, customer’s port {Delivered Ex Quay/Ship} or right up to ship-to address (address where goods are required to be delivered).

Incoterms are delivery terms standardized by the International Chamber of Commerce (ICC) for use in international trade. The abbreviations along with description & associated buyer/seller liability are mentioned here.

Talking about commission, in reality commission is a sweeter word for greasing charges at ports; needed an example of organized crime, take this! How would it look if I had a ledger account called Bribes? Doesn’t Agent Commission really sound decent? One of my uncles lives of this profession, so I won’t say another word :) View full article »

Evaluated Receipt Settlement (ERS) is an EDI (Electronic Data Interchange) procedure, part of Supply Chain Management.  It was pioneered by GM to address the issues associated with payments against invoices (bills) for goods received. ERS is valid in India. View full article »

Jargon: Gemba

Gemba, in Japanese, means ‘the actual place’ or ‘the real place’. In business, gemba refers to the place where value is created; in manufacturing the gemba is the factory floor. Its use is extended in IT where the consultant is supposed to assist users at their place so as to make them comfortable with use of the system. It is also suggested that solutions to problems, improvements & ideas will come from going to the gemba. View full article »

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